Privacy Notice  

This is the privacy notice of Loftus Training Solutions. In this document, “we”, “our”,  or “us” refer to Loftus Training Solutions.  

We are company number 22864 72469 registered in the UK.  

Our registered office is at Magnolia House, 28 Eggington Road, Stourbridge. 

 

Introduction  

This privacy notice aims to inform you about how we collect and process any  information that we collect from you, or that you provide to us. It covers information  that could identify you (“personal information”) and information that could not. In the  context of the law and this notice, “process” means collect, store, transfer, use or  otherwise act on information. It tells you about your privacy rights and how the law  protects you.  

We are committed to protecting your privacy and the confidentiality of your personal  information. Our policy is not just an exercise in complying with the law, but a  continuation of our respect for you and your personal information.  

We undertake to preserve the confidentiality of all information you provide to us, and  hope that you reciprocate.  

Our policy complies with the Data Protection Act 2018 (Act) accordingly  incorporating the EU General Data Protection Regulation (GDPR).  

The law requires us to tell you about your rights and our obligations to you regarding  the processing and control of your personal data. We do this now, by requesting that  you read the information provided at http://www.knowyourprivacyrights.org  

Except as set out below, we do not share, or sell, or disclose to a third party, any  information collected through our website.  

1. Data we process  

We may collect, use, store and transfer different kinds of personal data about  you. We have collated these into groups as follows:  

Your identity includes information such as first name, last name, title, date of  birth, and other identifiers that you may have provided at some time.  

Your contact information includes information such as billing address, delivery  address, email address, telephone numbers and any other information you  have given to us for the purpose of communication or meeting.  

Your financial data includes information such as your bank account and  payment card details.  

Transaction data includes details about payments or communications to and  from you and information about products and services you have purchased  from us. 

 

Technical data includes your internet protocol (IP) address, browser type and  version, time zone setting and location, browser plug-in types and versions,  operating system and platform and other technology on the devices you use  to access this website.  

Your profile includes information such as your username and password,  purchases or orders made by you, your interests, preferences, feedback and  survey responses.  

Marketing data includes your preferences in receiving marketing from us;  communication preferences; responses and actions in relation to your use of  our services.  

We may aggregate anonymous data such as statistical or demographic data  for any purpose. Anonymous data is data that does not identify you as an  individual. Aggregated data may be derived from your personal data but is not  considered personal information in law because it does not reveal your  identity.  

For example, we may aggregate profile data to assess interest in a product or  service.  

However, if we combine or connect aggregated data with your personal  information so that it can identify you in any way, we treat the combined data  as personal information and it will be used in accordance with this privacy  notice.  

2. Special personal information  

Special personal information is data about your race or ethnicity, religious or  philosophical beliefs, sex life, sexual orientation, political opinions, trade union  membership, information about your health and genetic and biometric data. It  also includes information about criminal convictions and offences. We do not  collect any special personal information about you.  

3. If you do not provide personal information we need  

Where we need to collect personal data by law, or under the terms of a  contract we have with you, and you fail to provide that data when requested,  we may not be able to perform that contract. In that case, we may have to  stop providing a service to you. If so, we will notify you of this at the time. 

  

The bases on which we process information about you  

The law requires us to determine under which of six defined bases we process  different categories of your personal information, and to notify you of the basis for  each category.  

If a basis on which we process your personal information is no longer relevant then  we shall immediately stop processing your data.  

If the basis changes then if required by law we shall notify you of the change and of  any new basis under which we have determined that we can continue to process  your information.  

4. Information we process because we have a  contractual obligation with you  

When you create an account on our website, buy a product or service from  us, or otherwise agree to our terms and conditions, a contract is formed  between you and us.  

To carry out our obligations under that contract we must process the  information you give us. Some of this information may be personal  information.  

We may use it in order to:  

– verify your identity for security purposes  

– sell products to you  

– provide you with our services  

– provide you with suggestions and advice on products, services and  how to obtain the most from using our website  

We process this information on the basis there is a contract between us, or  that you have requested we use the information before we enter into a legal  contract.  

We shall continue to process this information until the contract between us  ends or is terminated by either party under the terms of the contract.  

5. Information we process with your consent 

 

Through certain actions when otherwise there is no contractual relationship  between us, such as when you browse our website or ask us to provide you  more information about our business, including our products and services,  you provide your consent to us to process information that may be personal  information.  

Wherever possible, we aim to obtain your explicit consent to process this  information, for example, by asking you to agree to our use of cookies.  

If you have given us explicit permission to do so, we may from time to time  pass your name and contact information to selected associates whom we  consider may provide services or products you would find useful.  

We continue to process your information on this basis until you withdraw your  consent, or it can be reasonably assumed that your consent no longer exists.  

You may withdraw your consent at any time by instructing us at  office@loftustraining.com However, if you do so, you may not be able to use  our website or our services further.  

6. Information we process for the purposes of legitimate  interests  

We may process information on the basis there is a legitimate interest, either  to you or to us, of doing so.  

Where we process your information on this basis, we do after having  considered:  

• whether the same objective could be achieved through other means  – whether processing (or not processing) might cause you harm  

– whether you would expect us to process your data, and whether you  would, in the round, consider it reasonable to do so  

For example, we may process your data on this basis for the purposes of:  

– record-keeping for the proper and necessary administration of our  business  

– responding to unsolicited communication from you to which we believe  you would expect a response  

– protecting and asserting the legal rights of any party 

 – insuring against or obtaining professional advice that is required to  manage business risk  

– protecting your interests where we believe we have a duty to do so  

7. Information we process because we have a legal obligation  

Sometimes, we must process your information to comply with a statutory  obligation.  

For example, we may be required to give information to legal authorities if  they so request or if they have the proper authorisation such as a search  warrant or court order.  

This may include your personal information.  

Specific uses of information you provide to us  

8. Information provided on the understanding that it will  be shared with a third party  

Our website allows you to post information with a view to that information  being read, copied, downloaded, or used by other people.  

Examples include:  

– posting a message on our forum  

– tagging an image  

– clicking on an icon next to another visitor’s message to convey your  agreement, disagreement or thanks  

In posting personal information, it is up to you to satisfy yourself about the  privacy level of every person who might use it.  

We do not specifically use this information except to allow it to be displayed or  shared. 

 

We do store it, and we reserve a right to use it in the future in any way we  decide.  

Once your information enters the public domain, we have no control over what  any individual third party may do with it. We accept no responsibility for their  actions at any time.  

Provided your request is reasonable and there is no legal basis for us to retain  it, then at our discretion we may agree to your request to delete personal  information that you have posted. You can make a request by contacting us at  office@loftustraining.com  

9. Complaints regarding content on our website  

Our website is a publishing medium. Anyone may register and then publish  information about himself, herself or some other person.  

We attempt to moderate user generated content, but we are not always able  to do so as soon as that content is published.  

If you complain about any of the content on our website, we shall investigate  your complaint.  

If we feel it is justified or if we believe the law requires us to do so, we shall  remove the content while we investigate.  

Free speech is a fundamental right, so we have to make a judgment as to  whose right will be obstructed: yours, or that of the person who posted the  content that offends you.  

If we think your complaint is vexatious or without any basis, we shall not  correspond with you about it.  

10. Information relating to your method of payment  

Payment information is never taken by us or transferred to us either through  our website or otherwise. Our employees and contractors never have access  to it.  

At the point of payment, you are transferred to a secure page on the website  of PayPal or some other reputable payment service provider. That page may  be branded to look like a page on our website, but it is not controlled by us. 

 

11. Job application and employment  

If you send us information in connection with a job application, we may keep it  for up to three years in case we decide to contact you later.  

If we employ you, we collect information about you and your work from time to  time throughout the period of your employment. This information will be used  only for purposes directly relevant to your employment. After your  employment has ended, we will keep your file for six years before destroying  or deleting it.  

12. Communicating with us  

When you contact us, whether by telephone, through our website or by e-mail,  we collect the data you have given to us to reply with the information you  need.  

We record your request and our reply to increase the efficiency of our  business.  

We keep personally identifiable information associated with your message,  such as your name and email address so as to be able to track our  communications with you to provide a high quality service.  

13. Complaining  

When we receive a complaint, we record all the information you have given to  us.  

We use that information to resolve your complaint.  

If your complaint reasonably requires us to contact some other person, we  may decide to give to that other person some of the information contained in  your complaint. We do this as infrequently as possible, but it is a matter for  our sole discretion as to whether we do give information, and if we do, what  that information is.  

We may also compile statistics showing information obtained from this source  to assess the level of service we provide, but not in a way that could identify  you or any other person. 

 

14. Affiliate and business partner information  

This is information given to us by you in your capacity as an affiliate of us or  as a business partner.  

It allows us to recognise visitors that you have referred to us, and to credit to  you commission due for such referrals. It also includes information that allows  us to transfer commission to you.  

The information is not used for any other purpose.  

We undertake to preserve the confidentiality of the information and of the  terms of our relationship.  

We expect any affiliate or partner to agree to reciprocate this policy.  

Use of information we collect through automated systems  when you visit our website  

15. Cookies  

Cookies are small text files that are placed on your computer’s hard drive by  your web browser when you visit any website. They allow information  gathered on one web page to be stored until it is needed for use on another,  allowing a website to provide you with a personalised experience and the  website owner with statistics about how you use the website so that it can be  improved.  

Some cookies may last for a defined period of time, such as one day or until  you close your browser. Others last indefinitely.  

Your web browser should allow you to delete any you choose. It also should  allow you to prevent or limit their use.  

Our website uses cookies. They are placed by software that operates on our  servers, and by software operated by third parties whose services we use.  

When you first visit our website, we ask you whether you wish us to use  cookies. If you choose not to accept them, we shall not use them for your visit  except to record that you have not consented to their use for any other  purpose.  

We use cookies in the following ways:
 

– to track how you use our website  

– to record whether you have seen specific messages we display on our  website  

– to keep you signed in to our website  

– to record your answers to surveys and questionnaires on our site while  you complete them  

– to record the conversation thread during a live chat with our support  team  

16. Personal identifiers from your browsing activity  

Requests by your web browser to our servers for web pages and other  content on our website are recorded.  

We record information such as your geographical location, your Internet  service provider and your IP address. We also record information about the  software you are using to browse our website, such as the type of computer  or device and the screen resolution.  

We use this information in aggregate to assess the popularity of the  webpages on our website and how we perform in providing content to you.  

If combined with other information we know about you from previous visits,  the data possibly could be used to identify you personally, even if you are not  signed into our website.  

  

17. Our use of re-marketing  

Re-marketing involves placing a cookie on your computer when you browse  our website to be able to serve to you an advert for our products or services  when you visit some other website.  

We may use a third party to provide us with re-marketing services from time to  time. If so, then if you have consented to our use of cookies, you may see  advertisements for our products and services on other websites. 

 

Disclosure and sharing of your information  

18. Information we obtain from third parties  

Although we do not disclose your personal information to any third party  (except as set out in this notice), we sometimes receive data that is indirectly  made up from your personal information from third parties whose services we  use.  

No such information is personally identifiable to you.  

19. Third party advertising on our website  

Third parties may advertise on our website. In doing so, those parties, their  agents or other companies working for them may use technology that  automatically collects information about you when their advertisement is  displayed on our website.  

They may also use other technology such as cookies or JavaScript to  personalise the content of, and to measure the performance of their adverts.  

We do not have control over these technologies or the data that these parties  obtain. Accordingly, this privacy notice does not cover the information  practices of these third parties.  

20. Credit reference  

To assist in combating fraud, we share information with credit reference  agencies, so far as it relates to clients or customers who instruct their credit  card issuer to cancel payment to us without having first provided an  acceptable reason to us and given us the opportunity to refund their money.  

21. Data may be processed outside the European Union  

Our websites are hosted in England.  

We may also use outsourced services in countries outside the European  Union from time to time in other aspects of our business.
 

Accordingly, data obtained within the UK or any other country could be  processed outside the European Union.  

For example, some of the software our website uses may have been  developed in the United States of America or in Australia.  

We use the following safeguards with respect to data transferred outside the  European Union:  

– the processor is within the same corporate group as our business or  organisation and abides by the same binding corporate rules regarding  data processing.  

Control over your own information  

22. Your duty to inform us of changes  

It is important that the personal data we hold about you is accurate and  current. Please keep us informed if your personal data changes.  

23. Access to your personal information  

At any time you may review or update personally identifiable information that  we hold about you, by signing in to your account on our website.  

To obtain a copy of any information that is not provided on our website you  should contact us to make that request.  

After receiving the request, we will tell you when we expect to provide you  with the information, and whether we require any fee for providing it to you.  

24. Removal of your information  

If you wish us to remove personally identifiable information from our website,  you should contact us to make your request.  

This may limit the service we can provide to you.

 

25. Verification of your information  

When we receive any request to access, edit or delete personal identifiable  information we shall first take reasonable steps to verify your identity before  granting you access or otherwise taking any action. This is important to  safeguard your information.  

Other matters  

26. Use of site by children  

We do not sell products or provide services for purchase by children, nor do  we market to children.  

If you are under 18, you may use our website only with consent from a parent  or guardian, or member of staff in the case of education settings.  

Certain areas of our website are designed for use by children over [11] years  of age. These areas include our online courses for education.  

We collect data about all users of and visitors to these areas regardless of  age, and we anticipate that some of those users and visitors will be children.  

Such child users and visitors will inevitably visit other parts of the site and will  be subject to whatever on-site marketing they find, wherever they visit.  

27. Encryption of data sent between us  

We use Secure Sockets Layer (SSL) certificates to verify our identity to your  browser and to encrypt any data you give us.  

Whenever information is transferred between us, you can check that it is done  so using SSL by looking for a closed padlock symbol or other trust mark in  your browser’s URL bar or toolbar.  

28. How you can complain  

If you are not happy with our privacy policy or if you have any complaint, then  you should tell us at office@loftustraining.com
 

If a dispute is not settled then we hope you will agree to attempt to resolve it  by engaging in good faith with us in a process of mediation or arbitration.  

If you are in any way dissatisfied about how we process your personal  information, you have a right to lodge a complaint with the Information  Commissioner’s Office (ICO). This can be done at https://ico.org.uk/make-a complaint/. We would, however, appreciate the opportunity to talk to you  about your concern before you approach the ICO.  

29. Retention period for personal data  

Except as otherwise mentioned in this privacy notice, we keep your personal  information only for as long as required by us:  

– to provide you with the services you have requested;  

– to comply with other law, including for the period demanded by our tax  authorities;  

– to support a claim or defence in court.  

30. Compliance with the law  

Our privacy policy has been compiled so as to comply with the law of every  country or legal jurisdiction in which we aim to do business. If you think it fails  to satisfy the law of your jurisdiction, we should like to hear from you.  

However, ultimately it is your choice as to whether you wish to use our  website.  

31. Review of this privacy policy  

We may update this privacy notice from time to time as necessary. The terms  that apply to you are those posted here on our website on the day you use our  website. We advise you to print a copy for your records.  

If you have any question regarding our privacy policy, please contact us.